tag:blogger.com,1999:blog-7863853198184628033.post1654085557391856690..comments2008-03-17T08:37:21.674-07:00Heatherhttp://www.blogger.com/profile/13480492311062700154noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-7863853198184628033.post-46177133293091286772008-03-14T12:25:00.000-07:002008-03-14T12:25:00.000-07:002008-03-14T12:25:00.000-07:00I've had some pretty horrible customer service experiences, most recently with Farouk Systems. They are the manufacturers of the CHI straightening iron. My iron broke but was luckily still covered by warranty. I sent it out to the address they provided me, which turned out to be incorrect and they wouldn't credit me back for the shipping costs. I ended up having to pay again to ship it to correct address. <BR/><BR/>Also it took them over a month to send me a new CHI iron when they told me 10-14 days. Their customer service reps didn't care I was unhappy and didn't care to mediate the situation. Even though I absolutely LOVE the product, I will never buy from them simply because their customer service sucks! <BR/><BR/>It would be nice if businesses really valued their customers' opinions of them. In this day and age, that is few and far between! <BR/><BR/>Anyway, thank you guys for the resources! Hopefully that'll help me through my next CSR crisis!Jessicanoreply@blogger.comtag:blogger.com,1999:blog-7863853198184628033.post-55814409103887907332008-03-14T11:41:00.000-07:002008-03-14T11:41:00.000-07:002008-03-14T11:41:00.000-07:00If the call centers don't care for me, who am I supposed to stand up to? <BR/><BR/>*calls to complain*<BR/><BR/>Hello, your opinion is valuable to us, press "1" to stand up for yourself, press "2" to let us walk all over your.Anonymousnoreply@blogger.com